13 SMART Goals Examples for Quality Improvement

Every organization should strive for quality improvement, but knowing where to start is not always easy. Fortunately, SMART goals allow businesses and companies to look ahead and plan for success.

You can set the direction for quality improvement initiatives by providing a clear roadmap. This post covers SMART goals examples as a starting point for organizations seeking to improve their quality standards.

What is a SMART Goal?

The SMART system will enable you to establish practical goals for quality improvement. SMART stands for specific, measurable, attainable, relevant, and time-based.

Still confused? Let’s dive deeper into each SMART criterion:


Ambiguous goals can lead to confusion and lack of direction, wasting resources and time. But when you develop well-defined goals, you’ll better understand what needs to be done, boosting productivity and efficiency.

It’s important to identify what actions must be taken and who is involved in accomplishing these tasks. By doing so, you’ll have a roadmap that’s easy for everyone involved in the project. This will also help you identify potential obstacles to be addressed early on.


Measuring your quality improvement goals is vital for success. Tracking progress helps you identify areas where improvements are needed. Without this criterion, it’s difficult to know if your efforts make a difference or you’re simply spinning your wheels.


It’s easy to get caught up in the excitement of what you want, but you may fall short of your aspirations without a robust plan and realistic expectations.

Given your current circumstances, you must consider what is truly possible. Think about the available resources and the time frame you hope to meet objectives.

Of course, that doesn’t mean that lofty aims are entirely off-limits. The key is finding a balance between ambition and practicality.


If you create meaningful goals that reflect your personal values, it will inspire you to reach your intended destination. Your core values will act as a guide to help you persevere through tough times and stay on track.


By creating a clear timeline, you should be able to follow your schedule and remain focused on your goals. Since success can’t be accomplished overnight, having a deadline can foster dedication and hard work over time.

13 SMART Goals Examples for Quality Improvement

Here are 13 examples of SMART goals for quality improvement:

1. Reduce Number of Defects

“I will reduce the number of defects by 10% in the manufacturing process within 8 months. I want to review current processes, analyze data and implement changes to ensure quality is improved without sacrificing speed.”

Specific: The aim is to reduce the number of defects by 10% within 8 months.

Measurable: You can track the number of defects before and after implementing changes.

Attainable: This is feasible as long as you have the right resources and processes.

Relevant: Improving quality is a priority in the manufacturing process.

Time-based: The SMART statement should be met for 8 months.

2. Increase Your Productivity

“I’ll develop and implement a system for tracking productivity to improve the quality of my work within three months. The system will allow me to identify areas for improvement and detect problems early.”

Specific: This goal is focused on creating a system that can measure and increase productivity.

Measurable: The tracking system will be evaluated by how well it works to detect problems and improve the quality of work.

Attainable: This is doable as it involves creating a system that can be implemented within three months.

Relevant: The goal is appropriate because it will allow the individual to increase their productivity and be more efficient in their work.

Time-based: There is a deadline of three months to reach lasting success.

3. Improve Quality Assurance Processes

“By the end of 5 months, I will create and implement standardized processes for checking quality assurance across all products and services. That will include regularly scheduled reviews with the QA team and constant feedback to improve the processes.”

Specific: This goal outlines the task (create and implement a standardized process for quality assurance) and how it will be done (regular reviews with the team and constant feedback).

Measurable: You can track how long it takes to implement the process, as well as the number of reviews conducted and feedback received.

Attainable: Creating a standardized process for checking quality assurance across all products and services is realistic.

Relevant: This directly impacts the quality assurance processes and product/service quality.

Time-based: Goal completion is anticipated for 5 whole months.

4. Streamline Inventory Management

“To efficiently manage inventory and reduce waste, I’ll review and modernize our current inventory management system over the two months ahead. I hope to automate data entry and tracking, as well as streamline our ordering process to ensure timely deliveries.”

Specific: The goal focuses on modernizing the inventory management system.

Measurable: You could check the time saved and efficiency gained by streamlining the inventory management system.

Attainable: This goal is achievable because it involves changing a system that already exists.

Relevant: This is pertinent to the company’s operations, as it could affect inventory costs and delivery timelines.

Time-based: A two-month deadline is established to meet this particular goal.

5. Automate Data Collection

“I’ll invest in software that can automate data collection from various sources and compile it into useful reports. For the next 7 months, I plan to implement this cost-effective tool to improve accuracy and generate more meaningful insights.”

Specific: You are investing in a software tool to automate data collection.

Measurable: Count the amount of time and cost invested in your project.

Attainable: Assuming that you have the resources, it’s realistic to implement a software tool within 7 months.

Relevant: This statement relates to your primary objective of automating data collection.

Time-based: You should expect goal attainment after 7 months.

6. Enhance Customization Capabilities

“I want to research and develop new ways to make our products more customizable over the following 6 months. My aim is to better serve our customers by giving them greater flexibility and freedom of choice to meet their needs.”

Specific: The goal is well-defined, detailing the overall objective and how it will be reached.

Measurable: By researching and developing new ways to make our products more customizable, the company can track progress over time.

Attainable: This SMART goal can be met by researching potential solutions and testing the most viable ones.

Relevant: This is relevant to the company’s success because it allows for superb customer choice and satisfaction.

Time-based: Six whole months are required to reach goal achievement.

7. Increase Customer Satisfaction

“Within four months, I’ll implement customer feedback surveys and analysis processes to help detect areas that need improvement to increase customer satisfaction. I will use the information obtained through surveys and analysis to improve our customer service standards.”

Specific: The goal is clear. The person knows they must increase customer satisfaction through surveys and analysis within four months.

Measurable: You’ll use the information obtained through surveys and analysis to measure customer satisfaction.

Attainable: This is absolutely doable if given the necessary resources and time.

Relevant: The statement suits the individual’s desire to improve customer service standards.

Time-based: Success will be achieved over the four months ahead.

customer satisfaction

8. Minimize Waste and Costs

“I’ll focus on reducing waste and costs for 6 months through responsible purchasing decisions and innovative practices that increase efficiency. I’ll also promote a culture of collaboration and open communication to ensure everyone has the opportunity to contribute their ideas.”

Specific: The aim is to reduce waste and costs through two strategies (responsible purchasing and innovative practices).

Measurable: You could assess how much waste and costs have been reduced regularly.

Attainable: Creating a culture of collaboration can be done by involving everyone in the decision-making process and encouraging them to contribute ideas.

Relevant: Working on minimizing waste and costs is vital for ensuring sustainability in the long run.

Time-based: Ideally, you should have 6 months to work on this SMART goal.

9. Develop Employee Skills

“I want to establish an employee education program that provides training and development opportunities for all staff over the next 9 months. By doing this, I’m looking to improve the skills and capabilities of my employees so they can continue to help our organization advance.”

Specific: The statement describes the employee education program that needs to be established.

Measurable: One can gauge the improvement in employee skills and capabilities for 9 months.

Attainable: Providing training and development opportunities for all staff is possible within the given time frame.

Relevant: The goal is relevant to employee skills and capabilities development.

Time-based: Anticipate goal accomplishment after 9 months.

10. Improve On-Time Delivery

“To increase customer satisfaction and trust, I will work to deliver all orders on time by the end of 10 months. This involves boosting customer communication regarding their orders and setting realistic expectations for delivery dates.”

Specific: This is explicit because the person will focus on improving their on-time delivery rate.

Measurable: You should be able to determine how often you deliver orders on time.

Attainable: This SMART goal is achievable with the right improvements in customer communication and order expectations.

Relevant: Improving on-time delivery is essential for businesses that want to increase customer satisfaction and trust.

Time-based: Success is expected by the end of 10 months.

11. Utilize New Technology and Strategies

“I want to identify and execute two new strategies or technologies to help improve the quality of our products by the end of 5 months. I hope the strategies will be implemented smoothly and efficiently with minimal disruption.”

Specific: The goal is to identify and execute at least two strategies or technologies within the given timeline.

Measurable: Monitor progress on the implementation of new strategies and technologies.

Attainable: Identifying suitable strategies and technologies within 5 months is feasible.

Relevant: This statement is pertinent to improving the quality of products or services.

Time-based: Five months are needed to meet goal attainment.

12. Create Sustainable Solutions

“We’ll strive to create a more sustainable work environment by implementing efficient practices that minimize our carbon footprint. We plan to put in place a comprehensive recycling program, introduce green technologies, and reduce the energy consumption of our office in 9 months.”

Specific: This is about actively creating sustainable solutions by minimizing carbon footprint and energy consumption.

Measurable: You can track metrics such as energy consumed, carbon footprint, and amount of waste recycled.

Attainable: This statement is definitely doable with a comprehensive program and enough time.

Relevant: Sustainable practices apply to any organization looking to impact the environment positively.

Time-based: There is a 9-month window to achieve this certain goal.

13. Optimize Business Operations

“I’ll improve our business operations and processes by creating a task force to review, analyze and optimize current workflows in four months. The aim is to ensure all processes in the organization are efficient so that our team can do their best work.”

Specific: You plan to optimize current workflows in their organization.

Measurable: The goal is measurable because creating a task force and reviewing and analyzing all processes can be done within four months.

Attainable: This is reachable because the task force will have enough time to review and analyze the current workflows.

Relevant: The goal is appropriate because it aims to ensure all processes in the organization are efficient for employees to do their best work.

Time-based: The statement is time-bound because it has an end date of four months.

Final Thoughts

When used in quality improvement, SMART goals open up a world of possibilities. Remember that quality improvement initiatives should always be customized to the individual or organization.

So take the time to create practical goals to reach your desired outcome. By establishing SMART goals, you can measure progress and make sure your initiatives remain focused and successful.

This post may feature products and services that we think you’ll find useful. Please read our disclosure for more information.